For only $7.99 per month, Valley’s Total Technology Plan covers ALL of your services…and MORE…for one low monthly fee.*
Total Maintenance Plan
Avoid possible higher repair costs and/or Service Calls with Valley’s Total Technology Assurance Plan. Repairing damaged Internet and phone wires can cost up to $75 per hour.
Broadband Coverage
Premise Visit*
Trouble Isolation & Diagnosis
Repair inside wiring and jacks due to normal wear and tear and natural aging.
Set-up, Configuration and Maintenance on Valley supplied Broadband Routers
Customer owned router replaced with a Valley product
Includes FREE Static IP Address
*Must go through Valley Internet 24/7 phone support trouble shooting before a technician is dispatched.
Telephone Coverage
Premise Visit*
Trouble Isolation & Diagnosis
Repair inside wiring and jacks due to normal wear and tear and natural aging.**
*Must go through after hours phone support trouble shooting before a technician is dispatched.
**Please Note: Customer tampering will result in charges.
Technology Coverage
Premise Visit*
Trouble Isolation & Diagnosis
Repair inside wiring and jacks due to normal wear and tear and natural aging.**
Set-up and Support of Technology Based Devices**
- Smart TVs
- Streaming Products
- Security & Surveillance
- Support of Valley endorsed equipment
Phone support including user education and assistance with power cycling devices (batteries not included).
*Must go through after hours phone support trouble shooting before a technician is dispatched.
**Some limitations apply.
Advanced Content Controls
Experience IQ allows you turn off WiFi to select devices, schedule offline times, filter content by category, block certain apps and websites, and more.
Network Level Security Coverage
The Protect IQ feature, from Valley actively detects and blocks malicious websites, viruses, malware, phishing scams, ransomware, and more without the need to manage and update any hardware or software.
*Applies to Residential Services only. Each technology service plan is effective immediately and must remain on your account for 24 months.
Industry Links
FCC Online Public File
